About Us
Mobieta (hereinafter referred to as “we”) strictly complies with applicable UK laws and regulations as well as the requirements of the GDPR (General Data Protection Regulation). We focus on providing users with high-quality products and services through our online store. All our sales are conducted exclusively through the online store, with no offline sales channels, and we are committed to creating a convenient, secure, and reliable online shopping experience.
Our Philosophy
We uphold the core philosophy of “integrity, compliance, and customer first,” always placing users’ legitimate rights and interests at the forefront. In our operations, we strictly adhere to applicable laws and regulations and maintain transparent business practices, ensuring that product information is accurate, pricing structures are clear, and service processes are standardised. At the same time, we firmly believe that high-quality service stems from a deep understanding of user needs, and we strive to earn users’ trust and recognition through professional service and a rigorous approach.
Our Story
Mobieta was born from the pursuit of a high-quality online shopping experience. A group of professionals with a strong passion for the service industry came together to form the core team. From the very beginning, we defined our development direction as “compliant operations and service focus,” dedicating ourselves to the online retail sector and continuously refining every aspect of product selection, order processing, and customer service. Through careful attention to detail and a rapid response to user needs, we have gradually built a stable customer base and established a reputation for rigorous and reliable operations within the industry. We firmly believe that every transaction represents a user’s trust, and this trust continues to drive us forward.
Our Services
We are committed to providing users with high-quality, end-to-end services throughout the entire shopping journey. In terms of product selection, we strictly control quality to ensure that all listed products meet relevant standards, and we clearly display detailed product information in the online store so that users can easily understand product details. In terms of order processing, we have established an efficient processing mechanism to respond quickly to order requirements, promptly advance shipment procedures, and provide full order tracking services so that users can monitor order status in real time. In customer service, we have built a professional support team that assists users through multiple contact channels, addresses enquiries encountered during shopping, and handles returns, exchanges, and refunds, thereby safeguarding users’ shopping rights. In terms of data security, we strictly comply with GDPR requirements and comprehensively protect users’ personal information, ensuring peace of mind when shopping.
Our Future Plans
Looking ahead, we will continue to uphold the principles of compliant operations while optimising the functions and services of our online store in accordance with applicable UK laws and GDPR requirements. On the one hand, we will increase investment in technology to enhance the usability and system stability of the online store, and improve product recommendations and search functions to provide users with a more intelligent shopping experience. On the other hand, we will continue to expand our product range, gain deeper insights into user needs, and introduce more high-quality products that meet user expectations. At the same time, we will further enhance our customer service system by improving response efficiency and professional expertise, making our service more attentive and efficient. Through continuous effort, we aim to become a trusted choice for online shopping.
Contact Us
If you have any questions or needs regarding our products, services, or operations, please contact us through the following methods, and we will respond promptly:
- Contact Address: 3608 W FLOURNOY ST APT 1A, CHICAGO, IL 60624, US
- Customer Service Email: suivi@mobieta.com
- Customer Service Phone: +1 (915) 502-1680
- Online Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Central European Time, CET)