Privacy Policy

Mobieta (hereinafter referred to as “we” or “our”) is committed to protecting your personal information and privacy. This Privacy Policy explains how we collect, use, store, and share your personal information, as well as how you can manage your personal information, when you access and use our online store (hereinafter referred to as the “website” or the “services”). We sell products exclusively through the website and do not operate any offline sales channels.

Please read this policy carefully before using our services. If you do not agree with any part of this policy, please immediately stop accessing or using our website.

Scope of Application

This policy applies to all personal information processing activities involved when you access our website through any device (such as a computer, mobile phone, or tablet), browse products, place orders, make payments, contact customer service, and engage in other related activities.

How We Collect Information: Cookies and Technical Data

To ensure the proper operation of the website, optimise your browsing experience, and provide personalised services, we automatically collect certain information through Cookies and similar technologies.

What are Cookies? Cookies are small text files stored on your device that are used to record data such as your preferences, login status, and shopping cart contents.

How do we use Cookies? We use Cookies for the following purposes:

• Necessary: To ensure the operation of basic website functions, such as page loading, shopping cart functionality, and transaction security.
• Preference: To remember your choices (such as language preferences) and provide a more personalised experience.
• Analytics: To analyse how visitors use our website in order to help us improve design and functionality.
• Marketing: With your consent, to display relevant advertisements or evaluate the effectiveness of marketing activities.

Your control: You can manage or disable Cookies through your browser settings. Please note that disabling certain Cookies (especially necessary Cookies) may affect the normal use of some website functions. Upon your first visit, we will request your consent for non-essential Cookies through a banner.

How We Use and Share Your Information

Purposes of Information Use

We use your personal information only on the following lawful bases and for the following purposes:

• To perform our contract with you, including processing orders, payments, delivery, and after-sales services.
• To respond to your enquiries, requests, or complaints.
• To comply with our legal obligations in the UK (such as tax and accounting reporting).
• Based on your consent, to send you marketing communications (such as newsletters and promotional information).
• For our legitimate interests (such as improving the website, preventing fraud, and ensuring network security), provided that your rights and interests are not adversely affected.

Information Sharing

We do not sell your personal information. We only share information with third parties in the following necessary circumstances:

• Service providers: Sharing information with trusted third parties that provide essential services to us, such as payment processors, logistics and delivery companies, and IT system hosting and maintenance providers. We only provide the minimum information necessary for them to perform their functions and enter into strict contracts with them to ensure compliance with data protection obligations.
• Legal compliance: To comply with UK or EU laws and regulations, respond to valid legal processes (such as court orders or subpoenas), or requests from government authorities.
• Protection of rights: To protect the rights, property, and safety of us, our users, or the public from fraud, security threats, or illegal activities.

Data Storage and International Transfers

Storage location and retention period: Your personal information is primarily stored on secure servers located in the UK and/or the European Economic Area (EEA). We retain personal information only for the minimum period necessary to achieve the purposes for which it was collected and in accordance with applicable legal retention requirements (for example, transaction records retained for several years to meet tax obligations).

International transfers: If data transfers are involved due to service providers being located outside the UK/EEA, we will ensure that appropriate safeguards recognised by GDPR and UK data protection laws (such as standard contractual clauses) are in place to protect your information.

Your Data Protection Rights

Under UK data protection laws, you have the following rights:

• Right of access: To request a copy of the personal information we hold about you.
• Right to rectification: To request correction of inaccurate or incomplete personal information.
• Right to erasure: To request the deletion of your personal information in certain circumstances.
• Right to restriction of processing: To request restriction of the use of your personal information in certain circumstances.
• Right to data portability: Where applicable, to receive the personal information you have provided to us in a structured, commonly used format and to request that we transmit it to another controller.
• Right to object: To object to processing based on our legitimate interests or the performance of a public task, and to object at any time to processing for direct marketing purposes.
• Right to withdraw consent: To withdraw any consent you have given at any time (for example, for receiving marketing emails). This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of the above rights, or if you have questions regarding data processing, please submit a request by contacting us via customer service email: suivi@mobieta.com or customer service phone: +1 (915) 502-1680. We generally respond within one month of receiving your request. Before exercising your rights, we may need to verify your identity to ensure information security.

Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL encrypted transmission, strict internal access controls, regular security audits, and employee data protection training.

Policy Updates

We may update this Privacy Policy from time to time. The updated policy will be published on this page with the latest effective date indicated. We encourage you to review this page regularly to understand how we protect your information. For material changes, we may notify you via the website or by email, where applicable.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have any privacy-related concerns, please contact us through the following methods:

• Data Controller: Mobieta
• Contact Address: 3608 W FLOURNOY ST APT 1A, CHICAGO, IL 60624, US
• Customer Service Email: suivi@mobieta.com
• Customer Service Phone: +1 (915) 502-1680
• Online Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Central European Time, CET)

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). For more information, please visit: ico.org.uk/make-a-complaint.